An omni-channel strategy needs business process orchestration

Empowered by mobile devices and social media, today’s customers value personalized experiences. As market continues to shift from supply-driven to demand-driven, businesses need the tools to respond effectively to these changes and stay relevant. Automation can enable businesses refocus their people on more strategic tasks and gain deeper understanding of a company's interactions with their customers. The Kloudspot platform captures, analyses and interprets data in real time, allowing businesses to synchronize services and applications together helping them automate processes.

So what's in the Kloud?
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Sensor Networks

Intelligent sensor network from edge to cloud for identification & tracking.
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Intent Analytics

Leverage analytics to identify customer intent and micro-moments
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User Experiences

Personalize engagements using WiFi, SMS, bluetooth, web & mobile apps.
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Automation

Leverage AI and Machine Learning for worker enablement.
How can it help me?

Situational Awareness

Context creates data. Combine location, weather, movement, footfall, direction and many more. Kloudspot AI and machine learning helps businesses to find the patterns hidden in this data, looking for repetition that will show what comes next.

 

Real-time Insights

Know what your customers want. Collect data from the physical world and convert it to digital data. Kloudspot's intelligence at the edge combined with powerful cloud-based data-analytics empowers your frontline teams to respond quickly.

Identify Customer Intent

Context creates data. Location, weather, movement, footfall, direction and many more. Kloudspot AI and machine learning helps businesses to find the patterns hidden in this data, looking for repetition that will show what comes next.

 
 

Personalized Engagements

Automation can help you interact with customers quickly and effectively. Interact with customers individually or based on general profiles. Automatically respond to customer intent anytime, anywhere - mobile, email, digital signage, in-person and more!

Worker Enablement

Empower workers with real-time information. No more data silos. Notify front line staff on activity within and around the business premises. Automatic tagging and multiple methods of communication keep the sales staff informed and prepared. Achieve greater efficiency through integration with other internal systems.

 
 

Process Improvements

Ubiquitous connected devices has changed the rules of the data game. Kloudspot platform can be used to power real-time information and feedback loops that automate processes saving time and money while increasing productivity and consistency.

Advantages of the Kloudspot Platform

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Enterprise Grade Architecture

Flexible software driven network and latest in sensors and wireless technologies
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Cloud Manage From Anywhere

Easily manage your WiFi network remotely like never before with Role Based Access Control (RBAC)
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Reliability and Security

Robust security layer with automatic updates and malware protection and reliable connnectivity.
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3rd Party Data Integrations

Easy integration using Web APIs. Kloudspot supports both push and pull data integration.

Maximize Your ROI

Regardless of the business you operate, the key elements contribute to value generated from Wi-Fi

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Ease of Use & Joy of Use

Great for business. Users can achieve their objectives easily and comfortably
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Increase in Customer Base

Every new addition to CRM database is a potential new customer to business
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More Likes and Checkins Online

A new like or follow means a potential new client to your business.
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Increase in Positive Social Feedback

Good online reviews are the best word of mouth with no marketing cost.